Google Adsense - no support, you are screwed!

Does Google give you any support at all ? One of my friends had his Adsense account disabled and despite many mails to Adsense Support (email) and the Invalid Clicks Appeal
they don't seem to respond at all. My friend owns a popular website which gets over 8000 pageviews per day (not named, because his invalid clicks appeal is not responded yet!)

It's just not Adsense, Google doesn't provide any support to most of the products be it Google Groups, Gmail or more . Services go down regularly, and there is nil support!

The intoxication of being rich and big has got to Google for sure!